Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Quiet
Authentic neighborhood
Small rooms
Aggressive manager
7.4/10
Very good
Rooms
7.2
Location
8.2
Service
7.8
Dining
6.8
Guest reviews
7.4/10
based on 6 reviews
8.1
8.1/10 based on 3166 reviews
George
United States,
April
2024
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious enough for our family of five, but they could have been cleaner. The noise from neighboring guests late at night was bothersome. On the bright side, the staff at the reception were charming and knowledgeable. The location was convenient for exploring the town, but lacked comfortable bedding and reliable hot water. The dining experience was average, with some room for improvement in the quality of the food. Despite these aspects, the overall value for money was decent.
Rooms
7.0
The rooms were big enough for us 5 people and could have been a little cleaner. Noise from neighbors was a significant issue during the night.
Service
7.0
The gentlemen at the reception were endearing and knowledgeable. The staff were fine overall.
Location
6.0
The location was good, in a quiet area and close to most sights, but lacked comfortable bedding and reliable hot water.
Dining
5.0
The dining experience was okay, nothing special. The quality of the food could be improved.
Facilities
The hotel provided suitable facilities during our stay.
John
United Kingdom,
April
2024
7.4/10
The hotel has an ideal location, perfect for exploring the town of Bruges, but the rooms were quite small and needed some updating. The service was friendly and helpful, reminiscent of a caring dorm manager. Dining was acceptable but lacked variety in healthy options. The facilities were adequate without being outstanding.
Rooms
6.0
The rooms were small and in need of refreshing, making it a bit cramped to move around and unpack.
Service
8.0
The service was friendly and accommodating, providing useful advice for our stay.
Location
9.0
The hotel's location was convenient for exploring Bruges, just a short walk from the main square.
Dining
7.0
The dining options were fine but lacked variety, offering limited healthy choices.
Facilities
7.0
The facilities were standard and met our basic needs during the stay.
Kathleen
United Kingdom,
April
2024
7.2/10
The hotel is lovely and quiet, quite small for a superior room, paid to upgrade to a better room. The service was excellent with helpful advice, but the manager was aggressive. The location was great for a short walk into the center of Bruges but far enough for peace at night. The dining was adequate with self-service options. The hotel has some character and an authentic neighborhood feel.
Rooms
6.0
The room I booked turned out to be very small compared to my expectations from the pictures. It was challenging to store everything with just a small suitcase and a backpack. Paid to upgrade to a better room.
Service
7.0
The service was friendly and accommodating, even providing discounts for tourist attractions in the city.
Location
8.0
The location was great for a walk into the city, with a cozy neighborhood feel and good noise levels at night.
Dining
7.0
The dining options were adequate with self-service, but plenty of choices were available, and the meal was well-presented.
Facilities
8.0
The hotel offers some character and a feel of an authentic neighborhood.
Quiet
Small rooms
Peter
United Kingdom,
March
2024
8.8/10
I had a lovely stay at this hotel. The rooms were clean and spacious with a large bed and a great shower, making my stay very enjoyable. The service was top-notch, with the kindest staff providing helpful advice and free maps. The location was fantastic, in a quiet area just a short walk from the center of Bruges. The dining experience was great with a variety of breakfast options. The facilities were excellent, and the overall value for money was impressive.
Rooms
9.0
My room was lovely and very spacious, which was a great surprise.
Service
9.0
The staff was very kind and helpful, handing out free maps with excellent advice about the area.
Location
9.0
The location was fantastic, a quiet cobbled street just minutes from the center with beautiful views.
Dining
8.0
I enjoyed a great breakfast with a variety of options, making the start of my day perfect.
Facilities
9.0
The facilities were excellent, with many available parking spaces in the surrounding streets.
spacious rooms
limited dining options
John
United States,
January
2024
7.8/10
The hotel offers beautiful and comfy rooms, providing great value for money despite some noise issues due to thin walls. The service was really friendly and helpful, although there were some payment misunderstandings. The location is excellent, just a short walk to the city center, with some noise disturbances at night. The dining experience was great with a good variety of options. Overall, a pleasant stay with minor inconveniences.
Rooms
8.0
The rooms were beautifully decorated and very comfortable but had thin walls, causing noise disturbances.
Service
7.0
The service was really friendly and helpful, although there were some payment misunderstandings.
Location
9.0
The location is excellent, just a short walk to the city center.
Dining
8.0
The dining experience was great with a good variety of options.
Facilities
7.0
The hotel offers all the basic facilities needed for a comfortable stay.
Phillip
United States,
November
2023
7.6/10
The hotel surprised me with its small rooms, not as spacious as in the pictures, making it challenging to store even a small suitcase and backpack. However, the face towels provided were beautiful and comfy, offering great value for money compared to pricier options without compromising quality. The location in the Historical Centre was convenient for exploring, but not appealing enough for a return visit.
Rooms
7.0
The rooms were smaller than expected based on the pictures, but the face towels provided were beautiful and very comfy.
Service
9.0
The service was brilliant, with exceptionally helpful and friendly staff who made our stay comfortable and enjoyable.
Location
8.0
The hotel is in a calm area in the old town, just a short walk to restaurants and the historical sites, perfect for exploring on foot.
Dining
6.0
The dining experience was adequate with self-service options, but some items like processed ham were not great and seemed overpriced.
Facilities
8.0
The facilities were comfortable and clean, with everything you need for a pleasant stay despite the small room size.
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